To complete the Account Validation form and proceed with the verification process, you will be required to submit the following through the form:
-
A Proof of Identification
-
A Proof of Address
Why am I being asked to submit identification documents?
You are required to submit relevant identification documents to confirm that your registered information is accurate and valid for verification purposes.
Our accepted documents and their qualifications:
Identification Documents:
-
Passport
-
National ID card
-
Driver's License (for US citizens only)
Qualifications:
-
The ID should not be expired before the date of submission.
-
The ID details match the name and date of birth on your account.
-
The details are clear and readable.
-
The ID should be in full color and not cropped.
-
It should ONLY be in .jpg, .png, or .heic file format.
Sample Passport Image:
Sample Driver’s License Image (for US citizens):
Proof of Address
-
Utility Bill (Electricity, water, landline/internet)
-
Bank or credit card statement
-
Insurance policy
-
Lease Agreement or Mortgage Statement
-
Tax Document
Qualifications:
-
The name and address on the document match the ones on your account.
-
Not older than 90 days or three months.
-
Details are clear and readable.
-
The document must be in full color and not cropped.
-
The original downloaded file, full photo, or scanned copy of the document must be in PDF or JPEG format.
Sample Bank Statement:
The documents and images must have all four corners visible and ensure that all details are readable.